Michael Lance: From Insurance Adjuster to Roofing Contractor
Michael Lance is the President and Owner of M.D. Roofing & Construction, LLC, a local family owned business. He and his wife Michelle reside in Frisco, TX, and pride themselves on loyalty and trust. Michael’s past experience as a construction project manager and catastrophic insurance adjuster has led to his success in the roofing industry. He is a licensed adjuster in the state of Texas, with most of his experience at State Farm. He has been involved in roofing for over 15 years and is driven for continued industry growth. He has extensive knowledge of settling, negotiating, and paying homeowners and commercial insurance claims. His attention to detail has led to superior skills in interpreting policy language and issuing correct coverage lines for insureds.
His commitment to client retention and customer service has clearly led to his success as an insurance adjuster and roofing contractor. Michael is a dedicated business professional with more than eighteen years of diversified business, operations and management experience, and 10 years as an insurance adjuster.
He is a highly motivated individual and has the ability to quickly build client rapport with key decision makers and leadership.
Michael, a native of Amarillo, TX, and avid motorcyclist has lived in the DFW area with his wife, Michelle, and 3 children for the last 24 years. Two of the 22 years were spent in Ohio and Pennsylvania working on a number of complex assignments where he honed and refined his skills and business acumen as a residential and commercial insurance adjuster, and business leader.
The Principles That Drive Our Family-Owned Business
These Six Company Values form the guiding principles that shape MD Roofing & Construction's approach to serving their customers and setting themselves apart in the roofing industry.
We believe in conducting our business with utmost honesty and integrity. At MD Roofing & Construction, we prioritize transparent communication with our clients, ensuring that they are well-informed and involved throughout the roofing process. Honesty is the foundation of our relationships with customers, employees, and partners.
We strive to be leaders in the roofing industry, setting the highest standards for quality workmanship, customer service, and professionalism. Our team is led by experienced professionals who bring a wealth of knowledge and expertise to every project. Through continuous training and staying up-to-date with the latest industry advancements, we are committed to maintaining our leadership position in the market.
As experts in the roofing industry, we prioritize ongoing training and professional development. Our team is equipped with the latest knowledge and techniques, allowing us to deliver top-notch craftsmanship and stay ahead of industry trends. By continuously expanding our expertise, we ensure that our customers receive the best possible solutions for their roofing needs.
We take full responsibility for our work and its outcomes. Our commitment to accountability means that we stand behind the quality of our services and take prompt action to address any concerns or issues that may arise. We believe in delivering on our promises and exceeding customer expectations, holding ourselves accountable for the satisfaction of every client.
Open and transparent communication is a cornerstone of our business. We actively listen to our customers' needs and concerns, ensuring that they have a clear understanding of the roofing process, timelines, and costs. By fostering open lines of communication, we build trust and forge long-lasting relationships with our clients.
We embrace a collaborative approach within our company, recognizing the value of teamwork and the contributions of each team member. As an employee-owned business, we foster a sense of ownership and pride in our work. Our collaborative culture allows us to harness the collective expertise and creativity of our team, delivering superior results and customer satisfaction.
Our Achievements & Standards By The Numbers
These statistics serve as a testament to the exceptional work and reliability of MD Roofing & Construction. With a proven track record of completing numerous successful projects and a commitment to delivering leak-free roofs, clients can trust us to meet and exceed their roofing needs.
As the co-owner and operations manager of MD Roofing & Construction, Michelle Lance plays a crucial role in ensuring the smooth operation of our business.
With a keen eye for detail and a dedication to exceptional customer service, Michelle oversees the day-to-day operations, ensuring that every project is executed seamlessly. Her commitment to excellence and strong organizational skills make her an invaluable member of our team.